Terms of Service

1. Acceptance of Terms

These Terms of Service apply to all CybroHost products and services provided through our website, client area, and support systems. By purchasing or using any service, you confirm that you have read, understood, and agreed to these terms.

If you use our services on behalf of a business or organization, you confirm that you have the authority to accept these terms for that business or organization.

2. Business Details

CybroHost is operated by CybroHost under the business/branch name CYBROHOST .

Our registered business address is: 173, 4-E, Youhanabad, Ferozpur Road, Lahore .

Our principal place of business is: 173, 4-E, Youhanabad, Ferozpur Road, Lahore .

If you have any questions regarding orders, billing, cancellations, or these Terms of Service, please contact us at support@cybrohost.com .

3. Related Policies

These Terms of Service should be read together with our other published policies, including our Refund Policy, Privacy Policy, and any applicable Acceptable Use rules.

These related policies form part of the overall agreement between you and CybroHost.

4. Services

CybroHost provides hosting and related infrastructure services according to the plan you order. Features, limits, and technical specifications may vary depending on the service you purchase.

We may improve, modify, or update parts of our services where necessary for security, stability, maintenance, or operational reasons.

5. Account Information and Security

You are responsible for providing accurate account information and keeping your contact details current. This includes maintaining a working email address so you can receive important notices about your account or service.

You are also responsible for protecting your login credentials and for any activity that takes place through your account. If you believe your account has been accessed without authorization, you must notify us immediately.

6. Fees, Payments, and Refunds

You agree to pay all fees associated with the services you order from CybroHost. Prices, service terms, and included resources are shown during the order process or in your client area.

If payment for an active service is overdue, CybroHost may suspend or terminate that service until the outstanding balance is resolved.

Refund eligibility, timing, and conditions are governed by our published Refund Policy.

7. Order Acceptance and Cancellation

All orders placed through the CybroHost website or client area are subject to review and acceptance. CybroHost may accept, refuse, suspend, or cancel any order or related service where reasonably necessary, including in cases of suspected fraud, failed payment authorization, inaccurate or incomplete customer information, service unavailability, provisioning limitations, abuse concerns, or violations of these Terms of Service or related policies.

Customers may request cancellation of an order or service by opening a support ticket through the client area or by emailing support@cybrohost.com .

If the service has not yet been provisioned or activated, we will review the cancellation request and, where applicable, cancel the order and process any eligible refund in accordance with our Refund Policy.

If the service has already been provisioned, activated, or delivered, cancellation may stop future renewal of the service where applicable, but refund eligibility will remain subject to the refund window, service status, and other conditions stated in our Refund Policy.

Customers are responsible for keeping their own backups before requesting cancellation because cancelled services may be suspended, terminated, or removed.

8. Backups and Data Responsibility

You are responsible for maintaining your own backups of websites, databases, files, emails, and any other content stored through our services.

While CybroHost may offer backup-related features or assistance in some cases, backups are not guaranteed to be complete, current, or recoverable in every situation.

9. Acceptable Use

You may not use CybroHost services for unlawful, harmful, abusive, or disruptive activities.

• Spam, phishing, fraud, or deceptive activity
• Malware distribution or malicious code
• Unauthorized access attempts, hacking, or abuse of networks
• Hosting or distributing unlawful content
• Activities that harm the stability, performance, or reputation of our infrastructure

Any violation of these rules may result in immediate investigation, suspension, or termination.

10. Customer Responsibilities

Unless explicitly stated otherwise, you are responsible for managing your own applications, website files, scripts, software, configurations, and security practices within your hosting environment.

You must keep your software updated and operate within the limits of your selected hosting plan. If your usage negatively affects service stability or other customers, we may require corrective action or service changes.

11. Content and Intellectual Property

You retain ownership of the content you upload or host through CybroHost.

By using our services, you grant CybroHost the limited right to store, process, transmit, and display your content only as needed to operate, secure, maintain, and support the service.

All rights in the CybroHost platform, systems, branding, website materials, and service-related technology remain the property of CybroHost unless otherwise stated.

12. Suspension and Termination

CybroHost may suspend or terminate services if:

• You violate these Terms of Service or related policies
• Your use of the service is unlawful or abusive
• Your account creates a security or operational risk
• Required payment remains overdue
• CybroHost detects suspected fraud, payment risk, or false account information

If a service is suspended or terminated, access to hosted data may be restricted or removed. You are responsible for exporting and keeping your own copies of important content.

13. Support and Notices

Support is provided through the official support channels listed on the CybroHost website or within the client area.

CybroHost may send notices related to your account or services by email or through the client area. You are responsible for keeping your contact information accurate and up to date.

14. Disclaimers

Except where expressly stated otherwise, CybroHost services are provided on an “as is” and “as available” basis.

We do not guarantee that services will be uninterrupted, error-free, or suitable for every specific purpose unless such commitment is clearly stated in writing.

15. Limitation of Liability

To the maximum extent permitted by law, CybroHost will not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of revenue, loss of profits, or business interruption.

CybroHost’s total liability for any claim related to the service will not exceed the amount paid by you for the affected service during the three months immediately before the event giving rise to the claim.

16. Governing Law and Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with these terms, the CybroHost website, or any CybroHost service, shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

You agree that the courts of Lahore, Punjab, Pakistan , including any applicable consumer court or other court of competent jurisdiction, shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or relating to these Terms of Service or the services provided by CybroHost.

17. Changes to These Terms

CybroHost may update or revise these Terms of Service from time to time. Updated versions become effective when posted on this page.

Continued use of the services after updates are posted means you accept the revised terms.

18. General Provisions

If any part of these terms is found to be unenforceable, the remaining sections will remain in effect.

These Terms of Service, together with any related published policies, form the full agreement between you and CybroHost regarding your use of the services.