Terms of Service
Review the terms governing CybroHost accounts, billing, hosting, VPS, SMTP VPS, dedicated servers, domains and related services.
These Terms of Service form the main agreement between you and CybroHost for services ordered through our website or client area. They should be read together with the Acceptable Usage Policy, Refund Policy, Privacy Policy, product descriptions and any order-specific terms shown before payment.
1. Acceptance and scope
By creating an account, placing an order, paying an invoice, accessing a service or continuing to use CybroHost services, you agree to these Terms and the policies incorporated into them. If you act for a business or organization, you confirm that you have authority to accept these Terms on its behalf.
“Services” includes shared hosting, Linux VPS, Windows VPS/RDP, Linux SMTP VPS, Windows SMTP VPS, dedicated and 10Gbps servers, domains, IP addresses, licenses, add-ons, support and related client-area services.
2. Orders, verification and activation
Orders are subject to successful payment, fraud screening, stock or capacity, location availability and whether the requested service can be provided as ordered. CybroHost may request reasonable verification before activation where an order appears inconsistent, suspicious or high risk.
- An order is not guaranteed until it is accepted and activated.
- Activation times are estimates unless a written order states otherwise.
- A service is treated as delivered when usable access credentials, control-panel access, assigned IP information or equivalent access has been issued.
- If an ordered configuration becomes unavailable before activation, CybroHost may offer an equivalent option or allow cancellation before delivery.
3. Services and product-specific rules
Features, limits, support scope and technical characteristics depend on the product and plan purchased. Product pages, order forms and client-area descriptions form part of the service description.
| Service | Important operating rule |
|---|---|
| Shared Hosting | Shared CPU, memory, processes, email, storage and network resources must be used fairly and must not materially affect other accounts. |
| Linux / Windows VPS | VPS products are customer-managed unless a managed service is expressly purchased. You are responsible for OS security, software, credentials and activity from the VPS. |
| Linux / Windows SMTP VPS | Port access is for legitimate email infrastructure only. Port 25, PTR/rDNS or additional IP access does not authorize spam, deceptive mail or blocklist evasion. |
| Dedicated Servers | Hardware, IP resources and network capacity are committed when the service is activated and remain subject to datacenter, network and abuse requirements. |
| Domains | CybroHost acts as a reseller for domain registration services. Registration, renewal and transfers remain subject to the applicable registrar, registry and ICANN requirements and the Domain Registration Terms. |
3A. Domain registration services
Domain services purchased through CybroHost are reseller services fulfilled through an ICANN-accredited registrar for supported extensions. The underlying registrar may appear in RDAP/WHOIS and in mandatory registrar communications. Domain registration, privacy, transfers, renewals, expiration and disputes are additionally governed by the Domain Registration Terms, applicable registry rules and ICANN policies.
Customers should contact CybroHost first for normal reseller support and billing questions related to domains ordered from CybroHost.
4. Account security and customer data
You must keep account and billing information accurate and protect passwords, SSH keys, RDP credentials, API keys and control-panel access. You are responsible for activity performed through your account or services, including activity by employees, contractors, applications and other authorized users.
Notify CybroHost promptly if you believe your account or server has been compromised. We may require password resets, software updates, malware cleanup or other reasonable remediation before restoring affected services.
5. Fees, billing and renewals
Services are prepaid unless an invoice states otherwise. You are responsible for paying invoices by the displayed due date and for maintaining a valid payment method where automatic renewal is enabled.
- Pricing and taxes may change for future billing periods.
- Failure to pay may result in suspension, termination or loss of data after the service is closed.
- Promotional discounts normally apply only to the period or invoice stated in the promotion.
- Account credit, if offered, is service credit only, has no cash value and is not withdrawable unless mandatory law requires otherwise.
6. Cancellations and refunds
Refund eligibility is governed by the Refund Policy. The 14-day money-back guarantee advertised on eligible CybroHost hosting, VPS and dedicated-server products applies only to qualifying initial orders and remains subject to the exclusions stated in that policy.
SMTP VPS, Windows SMTP VPS, domains, licenses, additional IPs and other allocated resources may carry different refund rules because IP, licensing, registrar or infrastructure resources can be committed at activation. Cancelling a service stops future renewal where processed in time; it does not automatically create a prorated refund for an already used billing period.
7. SMTP and Windows SMTP service terms
CybroHost SMTP VPS products are intended for lawful transactional email, application mail, business communications and permission-based mailing. Open SMTP ports, dedicated IPs, PTR/rDNS support and administrator/root access are technical features, not permission to send unsolicited email.
- Recipients must have valid permission or another lawful basis for the messages you send.
- Purchased, scraped, harvested, guessed or unlawfully obtained recipient lists must not be used for unsolicited campaigns.
- Commercial or bulk messages must use accurate sender identity and include legally required unsubscribe or contact information.
- You must process hard bounces, complaints, suppression records and unsubscribe requests promptly.
- Open relays, forged headers, phishing, malware attachments, snowshoe spam, blocklist evasion and repeated IP/domain rotation to continue abusive sending are prohibited.
- Inbox placement, sender score, third-party blocklist status, Gmail/Microsoft/Yahoo acceptance and delivery rates are not guaranteed.
8. Suspension and termination
CybroHost may restrict, rate-limit, null-route, suspend or terminate a service where reasonably necessary to address non-payment, fraud, security risk, malware, phishing, spam, network abuse, repeated complaints, legal process, enforcement by a network or service provider or a material breach of these Terms.
Serious or active abuse may require immediate action without advance notice. Where practical, lower-risk issues may be handled through a warning or remediation request. Suspension or termination for policy breach does not create an automatic refund right.
9. Data, backups and service management
Unless a plan expressly includes managed backups, you are responsible for maintaining independent and tested backups of websites, databases, mail data, server configurations and other content. CybroHost does not guarantee recovery of data after suspension, termination, hardware failure or customer error.
You remain responsible for applications, operating systems, security patches, firewall settings, mail-server configuration and software licensing on self-managed VPS and dedicated servers.
10. IP addresses and network reputation
IP addresses and network resources are assigned for use with the service and remain subject to availability and network requirements. CybroHost may replace or withdraw an IP when necessary for routing, abuse response, provider or network changes or network maintenance.
Customers are responsible for activity associated with assigned IPs. IP reputation, blocklist status, geolocation databases, search-engine treatment and third-party network acceptance can change and are not guaranteed.
11. Third-party service providers
CybroHost may rely on third-party datacenters, network carriers, hardware suppliers, virtualization providers, registrars, licensing vendors, payment processors and support providers to deliver parts of the Services. Product availability, locations, hardware, network features and activation may therefore depend on provider capacity and applicable service rules. Where a third-party provider applies a stricter security, content or acceptable-use restriction to an affected service, that restriction also applies to the customer using that service.
12. Availability and liability
Except where an applicable service-level commitment expressly states otherwise, services are provided on an “as available” basis. Planned maintenance, emergency maintenance, attacks, routing incidents, software faults, customer configuration and events outside reasonable control may affect availability.
To the maximum extent permitted by applicable law, CybroHost is not responsible for indirect or consequential losses, lost profits, lost business, third-party service failures, customer configuration errors or loss of data that the customer was responsible for backing up. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.
13. Changes, notices and contact
CybroHost may update these Terms when services, security practices, infrastructure or legal requirements change. Material updates will be posted and, where required, communicated through appropriate account channels.
Questions about these Terms or a proposed workload should be raised before ordering if the requirement is important to your purchase.