Refund Policy

1. 14-day money-back guarantee

The 14-day money-back guarantee applies to qualifying initial orders for Shared Hosting, Linux VPS, Windows VPS and Dedicated Server products where the product page displays that guarantee.

• The refund request must be submitted within 14 calendar days of first activation.
• The guarantee applies to the first qualifying purchase of that service type for the customer/account, not repeated purchases made to obtain additional refund periods.
• The service must not have been suspended or terminated for abuse, fraud, chargeback activity or a material policy violation.

2. SMTP and Windows SMTP VPS

Linux SMTP VPS and Windows SMTP VPS are treated differently because mail ports, dedicated IP resources, reputation-sensitive routing and related infrastructure may be committed at activation.

• If an SMTP order has not yet been activated or delivered, you may request cancellation and review for refund before activation.
• After SMTP VPS credentials, assigned IPs or usable access have been delivered, the service is normally non-refundable unless mandatory law requires otherwise or CybroHost confirms a material activation error that cannot be corrected.
• Suspension caused by spam, phishing, blocklist evasion, abusive mailing or other AUP violations is not refundable.

3. Non-refundable items and charges

Unless required by applicable law or expressly stated otherwise, the following are non-refundable once processed or activated:

• Domain registrations, renewals and transfers once the transaction is no longer reversible by the registrar or registry. Eligible standard domain transactions may be reviewed under the short cancellation window described in the Domain Registration Terms.
• Software licenses, control-panel licenses and third-party license fees.
• Additional IP addresses, setup fees and custom setup charges.
• Renewal payments after a renewal period has begun.
• Cryptocurrency/network transaction fees, payment-processing fees or other non-recoverable third-party charges.
• Services terminated for fraud, chargeback abuse or Acceptable Usage Policy violations.

4. Renewals and cancellation timing

Services renew according to the billing cycle selected at checkout or shown in the client area. You are responsible for cancelling recurring services before the next renewal is processed if you do not want them to continue.

A cancellation request stops future renewal when processed in time. It does not automatically create a prorated refund for unused days in an already-started billing period.

5. Activation and unavailable orders

If CybroHost cannot provide the ordered service before activation, we may offer an equivalent alternative or issue a refund for the unavailable item. If a material activation error is reported promptly, CybroHost may first attempt to correct the configuration before determining whether a refund is appropriate.

6. How to request a refund

Submit a Billing ticket from the client area and include the service, invoice and reason for the request. Do not initiate a chargeback as a substitute for contacting support about a normal refund request.

Approved refunds are returned through an available original payment method or another method agreed by CybroHost where the original method cannot receive a refund. Processor timing can vary after CybroHost approves a refund.

7. Abuse, fraud and chargebacks

Payments associated with spam, phishing, malware, attacks, fraud, stolen payment methods, identity misuse, chargeback abuse or other serious policy violations are not eligible for voluntary refunds. CybroHost may provide records to payment processors or relevant authorities where legally required.

8. Mandatory rights

Nothing in this Refund Policy removes consumer or statutory rights that cannot lawfully be excluded. Where mandatory law grants a stronger refund or cancellation right, that law takes precedence.