Refund Policy
This Refund Policy explains the 14-day money-back guarantee available for eligible CybroHost services, how to request a refund, when a refund may not be approved, and the separate no-refund rule for SMTP VPS services.
This Refund Policy explains the 14-day money-back guarantee available for eligible CybroHost hosting services, how customers can request a refund, how cancellations are handled, how refund processing works, and how SMTP VPS services are treated as non-refundable after payment.
1. Overview
CybroHost, operated by CYBROHOST , offers a 14-day money-back guarantee for eligible hosting services purchased directly through our website or official client area.
This Refund Policy applies only to eligible CybroHost hosting services and should be read together with our Terms & Conditions and Privacy Policy.
2. 14-Day Money-Back Guarantee
Customers may request a refund within 14 days from the date of the original purchase of an eligible service.
If a refund request is submitted within this 14-day period, CybroHost will process the refund to the original payment method, subject to the payment provider's processing timelines.
Eligible Services
- Shared Hosting
- VPS Hosting, excluding SMTP VPS Hosting where the no-refund SMTP VPS rule applies
- Dedicated Server Plans
- Other hosting services offered directly by CybroHost, unless stated otherwise on the product page
Refund requests submitted after the 14-day period are not covered by this money-back guarantee.
SMTP VPS Hosting No-Refund Policy
SMTP VPS Hosting: All SMTP VPS plans are non-refundable. Once payment is completed and the SMTP VPS service is activated, no refund, partial refund, prorated refund, or account credit is available through CybroHost for any SMTP VPS plan.
This no-refund rule applies to the base SMTP VPS service, additional IP addresses, setup-related fees, and SMTP VPS add-ons, including cases involving cancellation, non-use, configuration issues, email deliverability issues, blacklist issues, abuse suspension, or termination for policy violation, except where a refund is required by applicable law, payment-network rules, or the applicable payment processor or merchant of record.
Abuse, Spam & Fraud Refund Exclusions
Any service suspended or terminated for illegal activity, spamming, phishing, fraudulent activity, malware distribution, network abuse, payment fraud, chargeback abuse, or violation of CybroHost policies is not eligible for a refund.
This exclusion applies to all eligible refund periods. Customers are responsible for keeping their services compliant, secure, and free from abusive or unlawful use. SMTP VPS plans remain non-refundable after payment and activation regardless of the refund window that may apply to other eligible services.
If CybroHost receives abuse complaints, blacklist reports, law-enforcement notices, payment-risk alerts, or other evidence of misuse, the related service may be suspended or terminated, and any paid amount for that service may be treated as non-refundable.
3. How to Request a Refund
To request a refund, please contact CybroHost within the 14-day refund period by opening a support ticket through your client area or by emailing support@cybrohost.com .
- Provide your full name and order number.
- Identify the service for which you are requesting a refund.
- Submit the request within 14 days of the original purchase date.
SMTP VPS exception: SMTP VPS plans are not eligible for refund once payment is completed and the service is activated. Refund requests for SMTP VPS services will be declined unless a refund is required by applicable law.
Refunds will be returned to the original payment method where possible.
4. Refund Processing Time
Once a refund request is received and accepted under this Refund Policy, CybroHost will initiate the refund within 7 to 10 business days .
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
5. Cancellation of Services
Customers may cancel a hosting service at any time by opening a support ticket through the client area or by emailing support@cybrohost.com .
Cancellation stops future renewal of the service. If the cancellation request is made within 14 days of the original purchase, the customer may also request a refund under this Refund Policy.
If the cancellation request is made after the 14-day refund period, the service may still be cancelled to prevent future renewal, but the payment is not covered by the money-back guarantee.
6. Domain Services
CybroHost does not currently provide domain registration services. As a result, this Refund Policy does not include domain registration terms.
7. Contact Us
For questions about refunds or cancellations, please contact us through your client area or email support@cybrohost.com .
8. Changes to This Policy
CybroHost may update this Refund Policy from time to time. Any updates will be posted on this page with the revised version taking effect from the date of publication.
Frequently Asked Questions
Clear answers to common questions about this CybroHost service, including setup, resources, security, upgrades, and support.
What does the Refund Policy cover?
The Refund Policy explains refund eligibility, billing rules, cancellation requirements, non-refundable services, and how refund requests are reviewed for CybroHost services.
Is there a money-back guarantee?
CybroHost provides a 14-day money-back guarantee for eligible services as described in the Refund Policy. SMTP VPS plans are non-refundable once payment is completed and the service is activated.
Which services may be non-refundable?
Non-refundable items may include SMTP VPS plans after payment and activation, additional IP addresses, third-party licenses, setup fees, custom work, abuse-related suspensions, payment-provider fees, or services specifically listed as excluded from refunds.
How do I request a refund?
Submit a support ticket from the official client area and include the service, order details, reason for the request, and any relevant billing information so the team can review eligibility.
Can a suspended service be refunded?
Services suspended or terminated for illegal activity, spamming, phishing, fraudulent activity, malware distribution, network abuse, payment fraud, chargeback abuse, or CybroHost policy violations are not eligible for a refund. SMTP VPS plans are non-refundable after payment and activation.
How long does refund processing take?
Refund processing time depends on review, payment method, billing status, and payment provider timelines. Approved refunds are processed according to the policy and the original payment channel where possible.
Are SMTP VPS plans refundable?
No. SMTP VPS plans are non-refundable once payment is completed and the service is activated. This applies to the base SMTP VPS plan, additional IP addresses, setup-related fees, and SMTP VPS add-ons, except where a refund is required by applicable law, payment-network rules, or the applicable payment processor or merchant of record.