Money-back Guarantee
Shared Hosting & VPS Hosting
CybroHost offers a 7-day money-back guarantee for all Shared Hosting and VPS Hosting services. If you are not completely satisfied with the hosting services, you can open a cancellation request by sending us an email or by opening a ticket from your client area regarding a refund request. You will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services.
Dedicated Server
There are no refunds on dedicated servers. The 7-day money-back policy does not apply to dedicated servers because of the nature of the service. However, a refund is possible only in case of an accident from our side with your server being offline for 72 hours or more due to that.
Domain Registration and Transfers
There is no refund on domain registration, domain renewals, or domain transfers.
Cancellations and Refunds
Note: There will be no refund if our services are used for any illegal activities, such as bulk mailing, email marketing, spamming, fraud, phishing, scamming, malicious activity, DDoS, hacking, etc.
Payment Methods
If you make the payment by Wire Transfer, Western Union, MoneyGram, Checks, or Money Order, the refund process can take longer. In some cases, we may have to issue the refund through alternate methods, such as crediting your CybroHost account, which can be used for purchasing any other service.
Cancellation Process
If you are not satisfied with our hosting service, you can cancel your hosting account within 7 days by giving us a written notice either by opening a ticket from the Client Area or by sending an email to support@cybrohost.com with the subject line "Cancellation and Refund".
Note: We do not accept any cancellation requests after 7 days.
Once we receive your request and confirm the necessary information, we will process your request within 24 hours and notify you in writing, typically by email, that your hosting is cancelled and the refund has been processed. You will receive a notification by email confirming the refund.
Termination
We may terminate your access to the Services, in whole or in part, without notice if:
- You fail to pay any fees due.
- You violate this Agreement.
- Your conduct may harm CybroHost or its users/clients, such as through spamming, brute force attacks, DDoS attacks, etc.
- As otherwise specified in this Agreement.
In such events, CybroHost shall not refund any fees paid in advance, and you shall be responsible for all fees and charges accrued prior to termination. Additionally, we may charge you for all fees due for the remaining portion of the current term.
Upon termination of the services for any reason, all user content, websites, and other data will be deleted without providing any backup to the user.
Changes to this Policy
We reserve the right to revise, amend, or modify this Refund Policy at any time and in any manner.
