Privacy Policy

1. Information we collect

Account and contact information

We may collect your name, email address, phone number, billing address, company information and other details you provide when registering, ordering or contacting support.

Billing and transaction information

We process invoice, payment-status, currency, transaction and billing information. Full card details are generally handled by payment processors rather than stored directly by CybroHost.

Technical and service information

We may collect IP addresses, device/browser data, login activity, server identifiers, assigned IPs, resource use, network/security logs and information necessary to operate and support the Services.

2. SMTP and abuse-related information

For SMTP and Windows SMTP VPS services, CybroHost may process information such as assigned IP addresses, PTR/rDNS requests, complaint records, blocklist or reputation information, abuse reports and relevant mail-server logs provided by you or a network/service provider.

CybroHost does not need to routinely read customer email content to provide self-managed SMTP VPS services. However, message headers, logs or limited content may be reviewed when reasonably necessary to investigate abuse, fraud, security incidents, support requests or legal obligations.

1A. Domain registration data

When you register, renew or transfer a domain through CybroHost, required registrant and contact information may be shared with the registrar, the applicable registry, ICANN-related service providers and other parties required to process or maintain the registration. The registrar of record may be visible in RDAP/WHOIS.

Where an eligible WHOIS/RDAP privacy or proxy service is enabled, public lookup results may show proxy information instead of some registrant contact details. The underlying accurate registrant data must still be provided and can be disclosed where required by law, policy or a valid dispute process.

3. How we use information

• Create and manage customer accounts.
• Process orders, payments, invoices and renewals.
• Provide and maintain hosting, VPS, SMTP, dedicated-server and domain services.
• Provide technical, billing and customer support.
• Detect fraud, account compromise, spam, phishing, malware and network abuse.
• Improve website performance, service reliability and customer experience.
• Send essential service, billing, security and policy notices.
• Comply with applicable legal, regulatory, contractual and security obligations.

4. Cookies and website technologies

CybroHost may use essential cookies and similar technologies for sessions, login security, client-area functions, preferences, analytics and support/live-chat features. You can control many cookies through your browser settings, but disabling essential cookies may prevent parts of the website or client area from working correctly.

5. When information may be shared

CybroHost does not sell personal information as a business model. Information may be shared when reasonably necessary with:

• Payment processors and fraud-prevention providers.
• Datacenters, network providers, software/licensing vendors and infrastructure partners used to deliver the Services.
• Domain registrars, registries and related providers where domain services require registrant information.
• Support, analytics, communications and security providers acting on our behalf.
• Authorities, courts or other parties where disclosure is required by applicable law or valid legal process.
• A successor business in a merger, acquisition, restructuring or sale of relevant assets, subject to applicable privacy requirements.

6. Security

CybroHost uses reasonable technical and organizational safeguards appropriate to the information and services involved. No internet transmission or storage system can be guaranteed completely secure, so customers should also protect passwords, enable available security features and secure their own devices and server credentials.

7. Data retention

Information is retained for as long as reasonably necessary to provide services, maintain business and security records, resolve disputes, detect abuse, meet accounting or tax obligations, and comply with legal requirements. Retention periods may differ by data type and service.

8. International processing

Because hosting infrastructure, payment services and support tools may operate in multiple countries, personal information may be processed outside your home jurisdiction. Where applicable law requires safeguards for international transfers, CybroHost and relevant service providers are expected to use appropriate transfer mechanisms or protections.

9. Your privacy choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability of certain personal information. Some information may need to be retained for billing, fraud prevention, security, legal compliance or the establishment or defense of claims.

You may also opt out of non-essential marketing communications while continuing to receive necessary service, billing and security notices.

10. Domain registration information

Domain registration and transfer services may require registrant information to be provided to a registrar or registry. The availability of privacy/proxy services and the publication or redaction of registration data depend on registrar, registry, ICANN and applicable legal requirements.

11. Children

CybroHost services are not directed to children who are not legally able to enter into a service contract. If you believe personal information has been provided by a child contrary to applicable requirements, contact support so the issue can be reviewed.

12. Policy updates and contact

CybroHost may update this Privacy Policy to reflect service, security, legal or operational changes. Material changes will be communicated where required by applicable law.