Clear usage rules that protect customers, servers, and network performance.

Frequently Asked Questions

Clear answers to common questions about this CybroHost service, including setup, resources, security, upgrades, and support.

What is the Acceptable Usage Policy?

The Acceptable Usage Policy explains how CybroHost services may be used and which activities are not allowed. It covers abuse, spam, malware, unlawful content, network misuse, security issues, and service stability.

What activities are prohibited?

Prohibited activities include spam, phishing, malware, botnets, attacks, unauthorized scanning, fraud, copyright abuse, illegal content, and any activity that harms CybroHost, other customers, or third-party networks.

Can I use hosting for bulk email?

Bulk email or SMTP-related use must follow CybroHost policy, anti-spam rules, authentication requirements, and applicable law. Unsolicited spam, deceptive sending, and abusive mail activity are not allowed.

What happens after an abuse report?

CybroHost may investigate abuse reports, request corrective action, restrict access, suspend services, or terminate services depending on the severity, evidence, customer response, and policy requirements.

How do I report abuse?

Use the official support or abuse reporting channel and include relevant evidence such as IP addresses, URLs, timestamps, headers, screenshots, or logs. Clear details help the team review issues faster.

Does the AUP apply to all services?

Yes. The Acceptable Usage Policy applies to Shared Hosting, VPS Hosting, SMTP VPS Hosting, Dedicated Servers, and all other CybroHost services.